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Repair Information

General Information

Here at our Dallas office ( 2872 Walnut Hill Lane , Dallas, TX 75229 ) we have a complete repair facility, staffed with fully trained repair technicians to service D.T. Systems collars and products.

We can fix most problems, as well as replace lost or stolen transmitters or receivers on many of our current and previous models. Replacement collars and transmitters for some models do have to be done here since the frequencies between the collar and the transmitter have to be matched up to each other.

Please note – some of our oldest models such as the 77DT and the 400DT series were completely sealed units and cannot be opened to be repaired. To see if your collar is one of these turn the collar receiver over. If you see screws then your unit can be opened and repaired. If you do not see any screws then your unit is sealed and your best bet would be to trade it in on a new unit. For information on trading your 77DT or 400DT in please call 214-350-9446.

Before Sending in Your Unit For Repair

Should any problems occur with your unit, please contact the D.T. Systems Customer Service center for troubleshooting before returning your unit.

Call Mon-Fri 9 a.m.-5 p.m. CST:
888-588-8364 or 214-350-9446

Email 24/7:
customerservice@dtsystems.com

Sending Your Unit in for Repair

If your unit needs to be returned to D.T. Systems for any maintenance or repairs, Please create a repair ticket.

Please include your entire unit and a note that has your name, address, daytime phone number, email, and a description of your problem. Include a copy of a dated receipt for warranty repairs. We do not pay the shipping cost you incur when sending the unit to us. In all repairs, expedited or special return shipping is not covered, but available by request for an extra shipping fee. International shipping and shipping outside of the lower 48 United States are not covered and may require additional charges.

Click here to check status of repair.

One Year Warranty Repairs

If you are not sure whether or not your unit is still under warranty then click here to go to our warranty page.

Repairs covered by our one year full parts and labor warranty will be repaired and returned at no charge. D.T. Systems will make the final determination of whether or not a repair will be covered by the warranty. Include a copy of a dated receipt for warranty repairs. Ground shipping cost of returning the unit to the lower 48 United States is covered by this warranty.

Limited Lifetime Warranty and Non-Warranty Repairs

Repairs not covered by the one full parts and labor warranty will be repaired and returned once repair payment is received. Repair costs are completely dependent upon whether or not it is covered by Limited Lifetime Warranty as well as which specific model you have and what the problem is, but we will not know what the exact cost of the repair is going to be until we receive your unit and have a chance to check it out. (NOTE: Repairs for certain models, like No-Bark collars, are typically cheaper than repairs for remote training systems). Repair costs include tax (TX residents) and the ground shipping cost of returning the unit to the lower 48 United States.

90-Day Repair Warranty

All repairs are covered by a 90-day repair warranty. If the repairs on your unit fail within 90 days of the original repair, you can return your unit and D.T. Systems will correct the repairs at no charge. D.T. Systems will make the final determination of whether or not a repair will be covered by the repair warranty. Ground shipping cost of returning the unit is covered by this warranty.

How to Pay for a Completed Repair

If you were mailed an invoice, left a voice message or email with the cost of repair and would like to pay for your repair, please call (214) 350-9446 between the hours of 9AM and 5PM CST, Monday through Friday. You may also pay for your repair online with your Visa, MasterCard or Discover online here. All repaired units are shipped within 48 hours of receipt of payment.

Our repair technicians are always hard at work and we fix collars on a first come first serve basis for fairness sake. Be assured that your collar will be returned to you as quickly as possible.